This is a series of blog posts featuring interviews with women who are entrepreneurs. While I will be interviewing a lot of artists, art is not limited to artists. The art of running a business is challenging and rewarding, no matter the discipline. Told in their own words (as much as possible), I'm looking forward to sharing fascinating stories from inspiring women!
Inspiring Women - Beth Huber, co-owner of Quick Fix Massage
Beth Huber is co-owner of Quick Fix Massage in St. Cloud.
1. Briefly describe what you do/what your business is about.
The Quick Fix Massage Shop was created in 2006 out of a need for a more convenient and affordable massage option in the Central MN area. I was a working mother of two young children and found it nearly impossible to book an appointment on short notice or find a qualified therapist at the last minute when I really needed one. (author's note - Quick Fix is located in St. Cloud, Minnesota)
2. How do you think being co-owner of The Quick Fix Massage Shop makes a difference to people, if at all?
I am asked constantly if I own the business, how I came up with the idea and how have I kept it open for so long. I think we make a great deal of difference to the people in our community. We serve as proof that in our community, as conservative as it is, that there is support for female business owners and that there are unique entrepreneurs who are willing to invest the time, energy and funds into making our community more desirable to live in.
3. Share a great moment you've experienced relating to your business?
I do the daily deposits at the shop and account for all of the money coming into the business. I enjoy this part of the job because I get to see each name of each client that enters the shop and that creates a real relationship with our clients. I was entering a deposit one afternoon and I saw that we were short over $100 for a couple who had some in to visit us for 60 minute massages. Immediately I thought that there must have been a problem on our end and we had to comp the massages to make up for a mistake on our part. I texted the front desk person to see how I should handle the complaint. She said that when the therapists came out of their massages with the couple they insisted that the couple not be charged because they were active military personnel who had just returned from service. This speaks to the kind of people we have working in this facility and that our business thrives on many forms of currency, not just the financial kind.
I often say there are mini-miracles happening here everyday.
4. Are there any future projects you're excited about?
Absolutely! Quick Fix Massage was formed in 2006 long before there were massage franchises and numerous small massage businesses around the community. Being first to market was a strong strategy for us that paid off.
We are excited to introduce Whole Body Cryotherapy to our list of services in November 2015. Whole body Cryotherapy is the process of exposing the body to ultra-low temperatures for a short period of time (1 1/2 - 3 minutes) inside of a single person Cryo chamber to quickly cool the body for therapeutic and recovery purposes.
5. What does being an entrepreneur mean to you?
I have been referred to as a "serial entrepreneur". Cryotherapy will be the sixth business that I have started in the last 15 years. I realize that taking a risk is what motivates me. I continue on the path of creativity and challenge because I want my kids to know that real JOY begins when you step out of your comfortable zone and into the challenge.
6. What would you like to say to others aspiring to pursue their dreams?
My advice to a new business owner: It will usually take twice as long as you thought to create, cost twice as much as you budgeted and pay half as much as you anticipated to start out.
Advice to a young person: Become the kind of person that you want to spend the rest of your life with.
7. What do think the biggest misconception is about you or your business?
That I am a push-over because I am nice. I have been in sales a better part of my working career and it is very difficult to sell me anything. I am a decisive decision maker who likes to do lots of research.
8. Time for the “who, what, where, when” details!
- Where can we find you? At my desk at The Quick Fix Massage Shop, 2848 2nd Street S, Suite 135, St Cloud, MN 56301
- What is the best way to contact you? firstname.lastname@example.org
- Who is your ideal customer? The person who rarely makes time for themselves (because they are caring for others) but someone gave them a gift card and they realize after months of waiting to use it (because it is a treat) that when they take care of themselves their work in caring for others becomes easier and that their needs are as important and valuable as everyone elses. We see it everyday!
- When are you open? Mon-Fri 10-7, Sat 9-5 and Sunday 10-2
9. Describe your perfect day. Business-related or personal. (Or both)
My perfect day would include traveling and discovering something new, having a unique meal and talking to someone new who has something to teach me.
10. What is the least important thing we should know about you?
That I once lead with fear and anger and now I lead with hope and appreciation.
11. What has been your biggest surprise about being an entrepreneur?
That even the bad decisions, heartbreaks, walls and failures are vital. I learn the most when I do it wrong.
12. Create your own interview question. Is there something I should have asked but didn’t? Write the question and your answer here.
What motivates me outside of my business? The obvious answer would be my husband, my kids, my friends but I don't have the perfect answer for this question...maybe that's what makes it a good one. Maybe it is as simple as love. Unconditional love. That sounds nice.
Thank you to Beth for agreeing to do this interview. She's a wonderful gal with a positive attitude and beautifully determined. She apologized for her run on sentences, but she said "I speak from the heart and that's got to count for something". To be true to her, I didn't edit her speaking style out of her written words. I should note that I am a client of her business, but I did not receive any compensation for this interview.
~Barb Kellogg, photographer, tea drinker, and dark chocolate lover
P.S. Do you know a woman entrepreneur that you'd like me to interview? She can be in any kind of business—art, banking, landscaping, you name it—part time or full time, living anywhere in the world. You can share this blog post with her as a bit of an introduction. There's no catch. No fee. This is my way of sharing great stories to inspire others.